Staff Interpreter

The Staff Interpreter is a live voice interpreter for face-to-face conversations at the desk, in the restaurant or at a room door. The guest speaks their language, your staff speak theirs; the app hears who is talking, translates and reads it aloud. It also suggests answers from your verified property information, turns guest needs into Guest Requests and has a Practice tab for language practice. It runs in the phone's browser; there is nothing to install.

Opening the interpreter#

1. Sign in to the AIroomier panel on the phone your staff will use.
2. Tap Staff Interpreter in the panel menu. The interpreter opens in the browser; there is no separate login.
3. The session stays open for 12 hours. After that, open it again from the panel.
4. If you like, add the page to the phone's home screen so it opens like an app.

When it opens, the interpreter reads your property's country from AIroomier. This sets the language of its screens (English, Turkish or German) and the privacy notice shown to guests. You do not need to set anything.

The first time, the browser asks for permission to use the microphone. Tap Allow; without it the interpreter can only work with typed text.

Translating a conversation#

1. On the Interpreter tab, choose the guest's language and tap the microphone once.
2. Before the first sentence, the guest sees a short notice in their own language: the conversation is translated by AI services and the audio is not recorded. If the guest taps Yes, the conversation starts; if they tap No, translation does not start.
3. Put the phone between you. Whoever speaks, the app recognizes the language, translates into the other language and reads it aloud. A short pause at the end of a sentence is enough; nobody presses a button. Every language is read in its own natural voice; the phone does not need that language's voice installed.
4. While the app is speaking, the microphone does not listen, so it never translates itself.
5. When the next guest arrives, tap New guest. This resets the notice and the conversation history.

Both languages always stay on screen, so staff can see what the guest said and what they said themselves. In a noisy lobby or for very short phrases, staff can type instead. The app tells from the language who typed: text in the guest's language counts as the guest, text in the staff member's language as staff.

17 languages are supported: Turkish, English, German, Russian, Arabic, French, Spanish, Italian, Polish, Ukrainian, Dutch, Romanian, Czech, Slovak, Lithuanian, Danish and Persian. For answers in Cyrillic or Arabic script, a Latin-letter pronunciation is also shown.

Suggested answers from your panel#

While translating a guest's question, the interpreter also looks in your panel: Business Info, Facilities, Extra Services and the Knowledge Base.

• If the answer is recorded, a Suggested answer · verified information card appears in the staff member's language, with the place in the panel it came from, also in the staff member's language. Read to guest in … reads it aloud in the guest's language; I'll say it myself closes the card.
• If the answer is not recorded, the card says This information is not recorded and asks staff not to guess. The question is added to Knowledge Base → Missing Topics as a short topic without personal details. Once you fill it in, both the interpreter and Mira use it.
• For prices and availability the interpreter gives no figures and reminds staff to check the booking screen.

The more complete your business information and Knowledge Base are, the more often a suggested answer appears.

Guest needs become requests#

When a guest asks for a service or reports a problem ("Could you bring two towels to room 204?"), the interpreter prepares a request card with a short summary, the department (housekeeping, maintenance, food & beverage, concierge or guest relations) and the room number if one was mentioned.

When staff tap Send to panel, the request opens on the Guest Requests board. If the room number matches a room in your panel, it is linked to that room, and it follows your assignment and notification settings (Request Types and Settings). Emergencies open as urgent.

Practice mode#

On the Practice tab the AI plays a guest and your staff answer:

• Choose a scenario: check-in, early arrival, complaint, check-out, restaurant and bar, transfers and tours, housekeeping, campsite and glamping. Scenarios built from your own property information also appear in the list.
• Every sentence is corrected. The corrected version is shown with the changed words highlighted, each mistake gets a short explanation in the staff member's own language, and the correct sentence is read aloud.
• Set the level (A1–C1) and how strict the corrections are.
• If the guest asks about the hotel, staff see the verified information and an example sentence before answering.
• Mistakes are saved in a notebook on the phone for later review.

All 17 languages can be practised.

Monthly allowance#

Pro includes 2,000 turns per property per month, shared by all staff. One turn is one translation or one corrected practice sentence. Usage is shown in the panel, and a warning appears as you approach the limit. The counter resets at the start of each month.

Privacy#

• Audio is not recorded. Speech is converted to text and translated; no audio file is kept.
• Conversations are not stored on the AIroomier server. What staff said themselves stays only on their phone, for practice.
• Speech-to-text, translation and reading aloud are done by providers in the USA; they do not use the data to train models. For reading aloud only the text to be read is sent. The full list is on the Sub-processors page.
• Only what is needed reaches your panel: request summaries that staff choose to send and missing topics without personal details.

Troubleshooting#

The Staff Interpreter does not replace a certified interpreter. Where a misunderstanding could have serious consequences, such as health, legal matters or contracts, use a professional interpreter.