Last updated: 2 November 2026
Where does front desk time go?
A hotel front desk answers the same questions over and over: check-in time, breakfast, parking, airport transfers, towels, air conditioning. Messages that arrive in the evening or at night often wait until morning, and by then the guest may have booked somewhere else.
Mira takes on that repetitive work. Your front desk keeps handling the phone, check-in and guests in person.
What Mira does for your hotel
- Answers pre-booking questions. Room types, capacity, breakfast, cancellation terms and payment methods are answered from your dashboard.
- Shows availability and prices. Mira understands dates and guest numbers and lists matching room types with prices. Your last-minute, early-booking and long-stay discounts are applied.
- Collects booking requests. She takes the guest's details in the chat; the request lands in your dashboard and you confirm it.
- Serves in-house guests via room QR codes. You can create a QR code and link for every room. When a guest scans it, Mira knows which room they're in and doesn't ask for the room number.
- Passes requests to your team. Messages like "could we get towels?" or "the air conditioning isn't working" become cards on the guest requests board, where staff pick them up and complete them.
- Brings in extra revenue. Mira describes your extra services, such as transfers, spa treatments or boat trips, with prices and suggests them at the right moment.
- Follows up after check-out. If you turn it on, a short satisfaction survey goes out the morning after check-out. You're alerted to low scores, and on Pro, every guest is invited to review you on Google and Booking.com after the survey.
For your team
Each team member gets a role. A housekeeper with the "Staff" role, for example, only sees guest requests and has no access to prices, bookings or settings. See the Team and Roles guide.
Which plan?
Basic allows up to 10 physical units (rooms). Hotels with more than 10 rooms need Pro: 100 units, 1,000 AI conversations and 100 confirmed bookings a month. A 30-room hotel, for example, runs comfortably on Pro. See Pricing for details.
How Mira works in general, and what she can and can't do, is explained on the AI receptionist page.