AIroomier uses the service providers below to deliver the service. They process personal data only on our instructions and under a data processing agreement. This page is Annex III of our Data Processing Agreement. We announce new or replaced sub-processors at least 30 days in advance by email to account owners and on this page.
Current sub-processors#
| Provider | Purpose | Location of processing | Transfer basis |
|---|---|---|---|
| Contabo GmbH, Munich, Germany | Server, database and file hosting | EU — data centre in Lauterbourg, France (operated by Contabo France SAS) | Within the EU; data processing agreement under Art. 28 GDPR |
| Groq LLC (and Groq UK Ltd), USA | Generating Mira's replies with a language model | USA | Standard contractual clauses in Groq's data processing addendum; zero data retention is enabled |
| OpenRouter, Inc., USA | Backup routing of chat requests when the main AI provider is unavailable | USA | Standard contractual clauses in OpenRouter's data processing agreement; only zero-retention endpoints are allowed |
| Cerebras Systems Inc., USA (through OpenRouter) | Backup language model provider | USA | Engaged by OpenRouter under its data processing terms; used only with zero data retention |
| Anthropic, PBC, USA | Translation and reply suggestions in the Staff Interpreter (Pro) | USA | Standard contractual clauses in Anthropic's data processing addendum, part of its commercial terms; inputs and outputs are not used for training and are deleted within 30 days at the latest |
| Deepgram, Inc., USA | Speech-to-text in the Staff Interpreter (Pro) | USA | Data processing agreement with standard contractual clauses (being concluded); opted out of Deepgram's model improvement program, so audio is kept only as long as needed to process the request |
| Google LLC, USA (Google Cloud Text-to-Speech) | Reading translations aloud in the Staff Interpreter (Pro) | USA | Standard contractual clauses in the Google Cloud data processing addendum; EU–US Data Privacy Framework (Google LLC is certified); only the text to be read aloud is sent, never audio, and Google uses it only to produce the speech |
| Resend (Plus Five Five, Inc.), USA | Sending emails such as booking notifications, confirmations and daily summaries | Sending from the EU (Ireland); delivery logs in the USA | Standard contractual clauses in Resend's data processing agreement; EU–US Data Privacy Framework (as stated by the provider) |
| Zoho Corporation, USA | Business email for support@airoomier.com | USA | Standard contractual clauses in Zoho's data processing addendum |
What the AI providers receive#
To answer a guest, the AI providers receive the conversation and the business information Mira needs, such as rooms, prices and policies. Zero data retention is enabled, so they do not store prompts or replies after generating the answer, and they do not use them to train models. If the main provider is unavailable, OpenRouter sends the request to another provider that also keeps no data.
The Staff Interpreter (a Pro feature for the business's staff) works differently. Deepgram turns the spoken conversation into text, Anthropic translates it and suggests replies, and Google Cloud Text-to-Speech reads the translation aloud (it receives only the text, never audio). None of them uses this data to train models. Deepgram keeps the audio only as long as needed to process it, and Anthropic deletes inputs and outputs within 30 days at the latest. AIroomier itself stores no voice recordings; on our server it keeps only usage counters and the topics of questions the interpreter could not answer.
Not sub-processors#
- Open-Meteo (weather forecasts) receives only the location of the business, not guest data.
- Google Analytics and Meta Pixel run only on the AIroomier marketing website, and only with the visitor's consent. They are not used in the chat window, on hotel pages or in the panel, and they receive no guest data.
Questions and changes#
Last updated: 31 October 2026. To be notified of changes or to ask about a provider, write to support@airoomier.com.