Getting Started

This page is for business owners using Airoomier for the first time. It explains how to create your account, walks through every step of the setup wizard, and shows which tab to fill in first once the wizard is done. Follow it from top to bottom and you will have an AI receptionist (Mira) ready to talk to your guests.

The big picture#

1. Create your account (business name, authorized contact name, email, password).
2. Verify your email. Clicking the verification link logs you in automatically.
3. Complete the setup wizard (3 steps, about 3-5 minutes).
4. The panel opens and the guided tour starts on its own.
5. Follow the first-day checklist to enter your information, units and prices.

Example scenario: imagine you run a camp with 12 tents in Antalya, called "Vadi Camp". We will walk through this page with that camp's details.

Creating an account#

Open the panel's address and click Don't have an account? Try it for free (or use the sign-up button on airoomier.com). At the top of the sign-up screen you will see FREE FOREVER, the Create an Account heading and the line "Set up your business in a few minutes, no credit card required." A TR | EN language switch sits in the top right, so you can read the sign-up screen in the language you prefer.

Step by step: signing up#

1. Type your business name in Business Name (e.g. Vadi Camp).
2. Type your own name in Authorized Contact Name.
3. In Email, enter an address you can actually access. The verification link will arrive there.
4. Type a password of at least 8 characters in Password, and the same password again in Password (Confirm).
5. Press Start Free Trial.

If something goes wrong during sign-up, you are sent back to the same page with a red warning. The business name, authorized contact name and email you typed stay filled in; you only retype the passwords.

The moment the account is created, a business record, a property record linked to it and a user with the OWNER role are created for you. The plan is Basic.

Email verification#

Right after sign-up, a page labelled ONE MORE STEP with the heading Check your email opens. It says "We've sent a verification link to (your email address)". You are not in the panel yet; the account is not considered active until the email is verified.

1. Check your inbox. The sender is Airoomier and the subject is Confirm your email — Airoomier (or "E-posta adresinizi doğrulayın — Airoomier" if your page was in Turkish).
2. Click the verification link in the email.
3. Your account is activated, you are logged in automatically and taken straight to the setup wizard.

The link is valid for 24 hours and can be used only once.

If the email does not arrive#

• Check your spam folder first.
• Press Resend email on the waiting page. A new link is sent and the previous one stops working. No confirmation message appears on screen after you press the button; refresh your inbox after a few minutes.
• If you typed the wrong email, go back with Back to login and sign up again with the correct address.

If the link is invalid#

If you click a link that has expired or was already used, you land on the login screen with this warning: This verification link is invalid or has expired. Please log in again — we'll send you a new one. When you log in with your correct email and password and your account is still unverified, a new link is sent automatically and you are taken to the waiting page.

Logging in#

The panel's main address takes you to the login screen. It shows Sign in to your business panel., the Email and Password fields and the Sign In button. Below are the Forgot password? and Don't have an account? Try it for free links. The TR | EN switch in the top right changes the language of the login screen.

Once you log in, your session stays open for 14 days; it will not ask for the password again in that time unless you log out.

How the sign-in lock works#

For security, consecutive wrong attempts are counted both per email address and per internet connection (IP):

• 5 wrong attempts pause sign-in for 15 minutes,
• 10 wrong attempts for 60 minutes,
• 15 wrong attempts for 24 hours.

A successful sign-in with the correct password resets the counter. If you get locked by mistake, you can set a new password with the Forgot password? flow instead of waiting.

Forgot password and reset#

1. On the login screen, click Forgot password?.
2. Type the Email linked to your account and press Send reset link.
3. You will see this message: If that email address is registered, you'll receive a password reset link within a few minutes. The message is the same whether the address is registered or not, so nobody can probe which emails exist.
4. Click the link in the email you receive ("Reset your password — Airoomier"). The link is valid for 1 hour.
5. Fill in New Password and Confirm New Password, then press Set Password.
6. The password is updated and you are taken straight into the panel, already logged in. (If your account is suspended, you are sent to the login screen instead, with the message "Your password has been updated. You can now sign in with your new password.")

If you want to change your password after logging in, see the Profile details and password section on Account and Plans.

The setup wizard#

After you verify your email, you cannot open the other pages of the panel until you finish the setup wizard; if you try another address, you are redirected back to the wizard. The wizard has 3 steps. At the top you will see the Welcome! 🎉 heading, the line "Let's set up your business in a few steps." and a progress bar with Step 1 / 3. Use Next and Back to move between steps; what you typed is kept as you move. Nothing is saved until you press Complete Setup.

Step 1: Basic Info#

The fields of this step, in order:

1. Content language. You choose the language in which you will write your information: Türkçe, English, Deutsch or Русский. The help text underneath says: which language will you write your information in; your guests see automatic translations in the other languages (Turkish, English, German, Russian); you can change this later in Business Info. In other words, you write your description and the name of your first room type in the language you pick, and the system translates them into the other languages when you save.

2. Have Written Information Already? (optional). An orange-framed box. You paste the text of your old website, a brochure or a promotional write-up here. When you press Fill In Information (the button is disabled while the box is empty, and says "Reading..." while working), the system finds the business name, description, phone, email and website in the text and fills the fields below for you.

• The text must be at least a few sentences (about 80 characters); if it is shorter you get Please enter at least a few sentences.
• The system takes only what is actually written in the text you pasted; it does not guess. Fields it cannot find stay empty or as they were.
• On success it says ✓ The fields below were filled in; review and edit if needed. If the text has nothing suitable, you see No matching information was found in the text; please fill in the fields below manually.; if an error occurs, Could not extract information, please fill in the fields below manually.
• This box saves nothing; it only pre-fills the form. You can review and correct the fields.

3. Business Name. The name you typed at sign-up is pre-filled. If you leave it empty, the existing name is kept.

4. Description. A short description of your business (e.g. "A quiet 12-tent camp inside a pine forest in Kemer."). It is optional, but the AI uses it when introducing your business to guests. The text you write is taken to be in the content language you selected.

5. Country and City. Two drop-downs: Select country / Select city. If yours is not in the list, choose Other / Manual entry and type it into Type city name.

6. Business / Facility Type. In the drop-down: Hotel, Resort, Pension, Apart Hotel, Villa, Bungalow, Glamping, Campsite, Caravan Park, Hostel, Guesthouse, Other. For your camp choose Campsite or Glamping; for a caravan park choose Caravan Park.

7. Default Language. Türkçe, English, Deutsch, Русский. This choice affects two things: the language of the panel (see the note above) and the language the guest chat window opens in. A guest can also change their own language from the small language menu in the chat window (TR / EN / DE / RU).

8. Currency. One of TRY (Turkish Lira), EUR, USD, GBP, RUB, SAR, AED, GEL. Your prices and panel amounts are shown in this currency.

Step 2: Contact#

There are three fields, and all three are optional:

Step 3: Your First Room Type#

The explanation reads: you need to define at least one room type (e.g. Standard Room) so the AI can give guests accurate answers; you can add the others later from the Room Types page.

If you press Complete Setup without filling both in, the form is not submitted and this warning appears: You need to enter a room type name and a valid capacity (at least 1) to continue.

When you press Complete Setup#

When you press Complete Setup in step 3, everything is saved: the business information is updated, your first room type is created, your description and room type name are translated into the other languages, and the setup is marked as complete. Then the Dashboard opens and the guided tour starts on its own (see Panel Overview for the tour). The wizard is not shown again. If you close the page before completing the setup, nothing has been saved; the wizard starts over the next time you log in and you enter the information from the beginning.

First-day checklist#

After the wizard, you will see a menu on the left side of the panel listing the pages (Panel Overview). If you follow the order below, you will have a working assistant as quickly as possible. Each item links to the detailed page.

An example run for Vadi Camp#

The owner of the 12-tent Vadi Camp does this:

1. Business Info: check-in at 14:00, check-out at 11:00, a WhatsApp number, the address and map link, and breakfast and pet information.
2. Room Types: they already created the "Safari Tent" type in the wizard. Under this type they add the 12 tents as Physical Units, named Tent-01, Tent-02, ... Tent-12. Because Basic allows at most 10 physical units, they add the first 10 and consider moving to Pro for the remaining two (details: Account and Plans).
3. Pricing: they add a nightly rate plan called "Summer Season" at 1,500 TRY.
4. Facilities: showers, a kitchen area, parking.
5. Widget: they open the Guest Link on their phone and test it by asking "Is there room for 2 people in June?" After adding the code to their site and seeing the bubble work, they write vadicamp.com under Domain Security, tick the box and save, then try their site again in a private window to check that the chat still opens.
6. Bookings: the same day, they enter a 2-night booking for a guest who phoned in, using + New Booking; Booking Source defaults to Phone. The booking is created as Pending; when they receive the deposit they record it with + Add Payment and press Confirm Booking.
7. Every Monday: they look at the Chat Quality tab and the Missing Topics list, and add the information for questions guests asked but did not get an answer to, such as "is parking paid?".

What can you do on Basic?#

On the Basic plan, the AI, availability, pricing and booking features are not restricted; the limits are on capacity and customization. Summary:

On Basic you cannot change the assistant's name/photo, the custom welcome message or the custom greeting bubble (the default assistant is "Mira"). Manual booking entry and booking sources, payment statuses, Domain Security and Chat Quality are fully available on Basic too. For the full table and what happens when a limit is reached, see Account and Plans.

Tips and common mistakes#

• The verification email did not arrive: Check your spam folder, then use the Resend email button. The old link becomes invalid with each new send; use the link in the most recent email.
• The room type exists but the AI says "no availability": Most likely you did not add physical units under the type, or the units are not in "Active" status. Availability is calculated from active units.
• The AI cannot give a price: You need to add a rate plan for the room type. Also make sure the date range covers the nights the guest wants.
• You typed your personal phone in the wizard: Replace it later on the Business Info page with your business line, because this information can be shown to guests.
• Several people will log in: There is currently no add-user screen in the panel. For extra users, write to support@airoomier.com.
• After turning on domain security, the chat does not open on your site ("Bu site için yetkilendirilmemiş" / not authorized): Your site's domain is missing from the Widget → Domain Security list or is misspelled. Look at the saved list and add your root domain (e.g. vadicamp.com). Details: FAQ.
• My Booking.com booking is not in the panel: Airoomier is not connected to these channels; enter the booking manually with Bookings → + New Booking.
• A real record may be created while you test: If you take the booking process all the way through in a test chat on the Guest Link, a real Pending record may show up on the Bookings page. Cancel that record when your test is over.