This agreement is between Airoomier ("Airoomier") and the business that opens an Airoomier account ("Customer"). By opening an account or using the service, you accept this agreement. At registration the Customer declares that it is authorized to enter into agreements on behalf of its business.
Subject#
Airoomier provides, as a cloud service (SaaS), the AI front-desk assistant Mira that can be placed on the business's website, plus knowledge-base and room/price management, conversation and request tracking, a booking calendar and the related management panel. Features depend on the chosen plan; the current state is shown on the website and in the panel.
Account and users#
- The Customer is responsible for keeping account details accurate and up to date.
- Panel users (owner, admin, manager, agent) and their passwords are the Customer's responsibility; suspected unauthorized access must be reported immediately.
- Accounts are separated per business (tenant); one business cannot access another's data.
Plans, trial and fees#
- The service may be offered with a free trial and paid plans. Scope, limits and prices of plans are published on the site and in the panel.
- For paid plans, fees, billing periods and payment methods are shown and accepted separately at purchase. Airoomier does not ask for or store credit card details; for paid plans, payment is taken through a licensed payment institution once enabled, and only that institution processes card data. Billing period, renewal and cancellation terms are shown separately at purchase.
- Price and plan changes are announced in advance and do not affect the current billing period.
Customer's obligations#
- The Customer is responsible for the information entered into the knowledge base, rooms/prices and policy fields being accurate, current and lawful. Mira answers based on this information; wrongly entered information leads to wrong answers.
- Mira's replies and AI outputs are automatic. For critical matters (prices, availability, cancellation) the Customer is responsible for verifying requests through its own processes.
- The Customer provides the legally required notices to guests, such as telling them they are talking to AI, that chats are recorded, and showing the privacy text; the widget's Terms window can be used for this.
- The service may not be used for unlawful, deceptive, abusive purposes, to infringe third-party rights, or in a way that overloads the system.
Personal data#
For guest data, the Customer is the controller and Airoomier is the processor. Airoomier processes this data only to provide the service and on the Customer's instructions, applies appropriate technical and organizational security measures, keeps it confidential and, when the agreement ends, deletes or returns the data at the Customer's request. The Privacy Policy applies for details. The Customer fulfils its own notice and, where required, consent duties toward its guests. Sub-processors (hosting, email, AI infrastructure) are listed in the Privacy Policy.
Intellectual property#
The software, Mira identity and trademarks belong to Airoomier; the Customer receives a non-exclusive, non-transferable right of use for the term of the agreement. Content uploaded to the panel and guest data belong to the Customer; the Customer allows Airoomier to process them solely to provide the service.
Service level and changes#
We try to provide the service with reasonable care and without interruption; however, interruptions may occur due to maintenance, updates, third-party infrastructure failures and force majeure. The service is not offered with a guarantee of being uninterrupted or error-free. There is currently no committed uptime (SLA); we announce planned maintenance in advance wherever possible. We may improve or change features.
Confidentiality and security#
The parties keep confidential the commercial and technical information they learn from each other under the agreement. Airoomier restricts access to data by permission and role, encrypts connections and stores passwords irreversibly hashed.
Limitation of liability#
To the extent the law allows, Airoomier's total liability under this agreement is limited to the fees the Customer paid for the service in the twelve months before the event. Airoomier is not liable for indirect damages arising from the use of AI replies, loss of profit, loss of reputation, or disputes between the business and its guests. Intent, gross negligence and liabilities that cannot be limited by law remain reserved.
Term, termination and data return#
- The agreement starts when the account is opened and continues until terminated. The Customer may close its account at any time; refunds for paid periods are subject to plan terms.
- Airoomier may suspend access or terminate the agreement with reasonable notice in case of breach, late payment or misuse of the service.
- After termination, the Customer is given a reasonable period to export its data; afterwards the data is deleted or anonymized in line with the Privacy Policy.
General provisions#
If a provision is held invalid, the others remain unaffected. Airoomier may update this agreement; material changes are notified to the email address on the account, and a Customer who does not object and keeps using the service is deemed to accept the current text. Notices are made via the account email address and support@airoomier.com.
Governing law and jurisdiction#
Turkish law applies to this agreement. The Courts and Enforcement Offices of Antalya have jurisdiction.
For terms of use see the Terms of Use; for personal data see the Privacy Policy.